8. CONSUMER GRIEVANCE REDRESSAL

8.1 Commitment

planetpositivelife.store supports fair grievance resolution to protect consumer trust and compliance with Indian regulations.

8.2 Process and Timelines

• complaints acknowledged within 48 hours
• resolution pursued within applicable statutory timelines
• escalation steps provided where resolution needs further review

8.3 Grievance Scope

Complaints may relate to:

• order delivery issues
• refunds or returns disputes
• misleading product information
• seller misconduct
• fraud or security concerns
• content and review disputes
• data privacy concerns