PLANET POSITIVE LIFE OFFICIAL PLATFORM POLICIES
PLANET POSITIVE LIFE OFFICIAL PLATFORM POLICIES
PLANET POSITIVE LIFE OFFICIAL PLATFORM POLICIES
KEY DEFINITIONS
KEY DEFINITIONS
KEY DEFINITIONS
For the purposes of these policies:
1.Platform means planetpositivelife.store and all associated webpages, mobile experiences, tools, and services.
2.User means any visitor, buyer, registered customer, seller, or any person accessing the Platform.
3.Buyer means a User who purchases products on the Platform.
4.Seller means any business or verified entrepreneur listing products for sale on the Platform.
5.Product Listing means the product page content including title, description, pricing, claims, images, certifications, and attributes.
6.Sustainability Claim means any statement implying environmental, ethical, or social benefit including “eco-friendly”, “plastic-free”, “organic”, “recycled”, “low carbon”, “ethical”, “cruelty-free”, “fair trade”.
7.Verified means validated through documentation or checks defined by the Platform.
8.Greenwashing means misleading, exaggerated, vague, or false sustainability claims or imagery that creates an incorrect impression of sustainability.
1. TERMS OF USE
1. TERMS OF USE
1. TERMS OF USE
1.1 Introduction and Scope
1.1 Introduction and Scope
1.1 Introduction and Scope
planetpositivelife.store is a curated sustainability-led marketplace that enables responsible commerce by connecting buyers with sellers who offer planet-positive products.
These Terms of Use apply to all activities on the Platform including:
- browsing and searching
- account creation and authentication
- adding items to cart, checkout, payment
- order placement, shipping, delivery tracking
- product listing, catalog uploads, content creation by sellers
- reviews, ratings, community interactions
- customer support interactions
- seller onboarding, verification, and compliance workflows
By using the Platform, the User agrees to comply with these Terms and all related policies, including Privacy, Seller Policies, Listing Policies, Returns and Refunds, Anti-Fraud, and Ethics policies.
If you do not agree, you must stop using the Platform.
1.2 Platform Model and Marketplace Nature
1.2 Platform Model and Marketplace Nature
1.2 Platform Model and Marketplace Nature
planetpositivelife.store operates as an open listing marketplace where sellers may apply to list products; however, access is subject to strict curation, verification, and background checks.
- The Platform primarily acts as a technology intermediary that:
- enables discovery and purchase of products
- provides listing tools and order workflows
- facilitates payments through compliant gateways
- supports logistics coordination (where applicable)
- provides customer support and grievance mechanisms
- enforces sustainability and integrity standards
Unless explicitly stated otherwise for specific products, the Platform does not manufacture products. Sellers are responsible for product quality, compliance, and fulfillment as per applicable law and Platform standards.
1.3 Eligibility
1.3 Eligibility
1.3 Eligibility
Use is permitted only to individuals and entities who can form legally binding contracts under Indian law.
- Buyers must be 18+ years old.
- Minors may use the Platform only under parent or legal guardian supervision.
- Sellers must be legally registered businesses or verified entrepreneurs, and must comply with all applicable laws including tax, consumer protection, labeling, product safety, and environmental rules.
The Platform may request identity and compliance documents at any time. Refusal or failure may lead to restricted access.
1.4 Account Creation, Security, and Integrity
1.4 Account Creation, Security, and Integrity
1.4 Account Creation, Security, and Integrity
Users agree that:
- all registration information will be true and updated
- login credentials will be kept confidential
- accounts will not be shared or transferred without permission
- suspicious activity will be reported promptly
Users are responsible for activities conducted through their account. The Platform may suspend access if it believes the account is compromised or misused.
1.5 User Responsibilities and Acceptable Use
1.5 User Responsibilities and Acceptable Use
1.5 User Responsibilities and Acceptable Use
Users must:
- act lawfully and ethically
- avoid fraud, manipulation, or misrepresentation
- respect Platform rules and seller rights
- respect IP and content ownership
- avoid using the Platform to harass, threaten, or abuse others
- avoid posting false sustainability reviews, fake feedback, or coordinated review attacks
Sustainability claims, reviews, and testimonials must be honest. Misuse of sustainability narratives is treated seriously because it damages consumer trust and the mission of the platform.
1.6 Platform Enforcement Rights
1.6 Platform Enforcement Rights
1.6 Platform Enforcement Rights
planetpositivelife.store may at its discretion:
- reject registrations or seller applications
- remove or modify content or listings
- temporarily suspend or permanently terminate accounts
- hold settlements pending investigation
- reverse transactions where fraud is suspected, subject to legal and payment gateway rules
- notify authorities where required
The Platform may take action without prior notice where required to protect customers, sellers, data integrity, or compliance.
1.7 Communications
1.7 Communications
1.7 Communications
Users consent to receive transactional communications (order confirmation, delivery updates, refund updates, security alerts). Marketing communications will follow opt-in and consent-based rules where applicable.
1.8 Dispute Approach
1.8 Dispute Approach
1.8 Dispute Approach
planetpositivelife.store supports dispute resolution through:
- customer support ticketing
- grievance handling under Section 8
- mediation between buyer and seller where appropriate
Legal rights under Indian consumer law remain unaffected.
